Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Heywood | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Heywood is a GPhC-registered online pharmacy weight loss clinic serving patients in Heywood, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through our pharmacy weight loss service. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates in full compliance with UK pharmacy regulations and data protection law.

2. Data We Collect

To provide you with safe and effective weight loss treatment, we collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, height, BMI, and any relevant health conditions disclosed during your consultation.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Order information: Prescription details, delivery address, and order history.
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatment safely and appropriately.
• Issue prescriptions reviewed and approved by our registered pharmacist.
• Process and dispatch your medication, with delivery typically within 1 working day of pharmacist approval.
• Communicate with you regarding your order, treatment, or any clinical queries.
• Maintain accurate pharmacy records as required by GPhC regulations.
• Improve our services and ensure the safety and effectiveness of treatments provided.

Our lawful bases for processing your data include the performance of a contract, legal obligations, and the processing of special category health data for the provision of healthcare services under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand site usage so we can improve our service.
• Preference cookies: Remember your settings and choices for a smoother experience.

You can manage or disable cookies through your browser settings at any time, although this may affect certain features of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

• Prescribing professionals: Pharmacists and clinicians involved in your care.
• Delivery providers: To fulfil and track your medication orders.
• Payment processors: To handle transactions securely.
• Regulatory bodies: Such as the GPhC or NHS, where legally required.
• IT and hosting providers: Who support our systems and are bound by strict data processing agreements.

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance for adult patients. After this period, data is securely deleted or anonymised. Payment records are kept only as long as necessary for legal and accounting purposes.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All health-related data is encrypted and stored securely. Access to patient records is restricted to authorised clinical and administrative staff only.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, or if you wish to exercise any of your data rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns about how we handle your data with the relevant supervisory authority if you believe your data rights have not been respected.